Complaints Policy

Last updated: 13 August 2026

CAM Electrical aims to provide professional, reliable service. We welcome compliments and take complaints seriously because they help us improve.

How to make a complaint

Please contact CAM Group Services Ltd, trading as CAM Electrical:

• Email: info@camelectrical.co.uk
• Telephone: 01536 639009
• Post: 8 The Woodlands, Geddington, Kettering, Northamptonshire, NN14 1BE

Please include your name and contact details, the relevant property or project, what happened, when it happened, and what outcome you are seeking. Please do not send sensitive information unless it is necessary.

What happens next

1. We will acknowledge the complaint and identify the person responsible for reviewing it.
2. We may ask for further information and will review relevant correspondence, records and discussions.
3. We will explain our findings and any action we propose. If the matter needs more time, we will keep you informed.
4. If you remain dissatisfied, ask us to review the response and state which points you believe remain unresolved.

We will handle complaints fairly and as promptly as the circumstances allow. Urgent electrical safety concerns should be reported by telephone immediately; do not use the complaints process as a substitute for emergency assistance.

Further help

This policy does not affect your statutory rights. Consumers can obtain independent guidance from Citizens Advice consumer services. If an applicable contract, accreditation or dispute-resolution scheme provides another escalation route, we will provide the relevant details.

Compliments

We are also pleased to receive positive feedback. You can send compliments using the same email address or telephone number.